FREQUENTLY ASKED QUESTIONS
1.Quick Guide of Using Amazon Echo to Smart Blinds Controller
2.Quick Guide of Using Google Home to Smart Blinds Controller
3.Can I use it with any type of chains?
Yes, you can . You can add the smart blinds chain controller to your existing window blinds with endless chain or cord.
4.Is it possible to use any type , weight and size of shades?
Smart blinds chain controller support all horizontal blinds . Supported weight is up to 10kg , recommend shade size is : 8ft(2.5m)*12ft(3.5m)
5.Which smartphones are compatible with smart blinds chain controller ?
Smart blinds chain controller is currently compatible with IOS and Android phones.
6.What is the noise level for Smart Blinds Chain Controller ?
In normal operating conditions Smart Blinds Chain controller is raising your curtains at 45 db which is pretty quiet for a motor. Comparable to light traffic or refrigerator.
Also pls be sure to use suitable gear for the chain, and adjust its tension , make sure when that the chain is not too tight, this may sometimes raise the noise level.
7.Can I connector Smart blinds chain controller with Amazon Alexa , google home ?
Yes, you can
• To wifi version , connector with Amazon Alexa, google home directly
• To remote version , connector with Amazon Alexa, google home, HomeKit ( Through HomeAssistant )via broadlink RM Pro+
8.After the installation , can I move the blinds manually?
Unfortunately , this device is not available at the moment , but it is easy to take device out, then for manual.
9.Can I control the "Smart blinds chain controller" on multiple phones?
Yes, one phones can control multi controller, and multi phones can also control one controller
10.Is there a warranty?
Yes, we gladly provide technical support during one years from the day of the receiving the product.
11.Are you a factory ?
Yes, we are factory, a factory professional in blinds field since 2007. Blinds chain motor is our new products, we got patent for this in China.
12.Can you do OEM for me ?
Yes, we accept all OEM order , pls connect and send your requirement.
13.Can you accept sample order ? How long can I get samples?
Yes, we accept sample order . Usually delivery 3-5 days after confirm.
14.How about the delivery time ?
It depend the order quantity. Usually sample order is 3-5 days, bulk order is 20-30 days after deposit received.
15.How does your factory do quality control?
Quality is the priority. We always attach great importance to quality controlling from start to the end.
Each items do quality test before delivery. Our factory has gained CE, FCC certification.
16.How about the payment ?
We accept L/C, T/T , Western Union and Money gram.
